Consulting Services

Social media allows you to effectively elevate your brand by providing an online presence that features a customer-centric culture and showcases your passion for delivering exceptional experiences. It’s a platform that when utilized correctly can connect your audience with your brand and attract interactions that lead to success.  Social media lets you send out quick bits of information to a potentially large audience. Building a brand through social media channels can support advertising campaigns and better still, build an interaction with your guests and customers that can last a lifetime.

Hiring hospitality professionals can be a daunting task. How do you bring on the best that won’t jump ship in a matter of months? Hiring the right team members for customer service and hospitality jobs can be a challenge. While it’s important that our hospitality experts know how to open a bottle of wine, operate property management software, or host a social activity at your location, soft skills are really what matter the most. It can also prove to be difficult for hospitality businesses to recover from a bad hire. If a guest experiences inadequate service from a team member you employ, they will likely never come back to your location.  If you have to replace a team member who was not the right fit, you could end up being short staffed when your remaining customers still need and expect individual attention.

They say that millions of people quit their job each month, and more than 50 percent of all organizations struggle to retain their most valuable team members. Jumping from employer to employer has become the normal practice for so many of our hospitality employees, so how can you combat employee turnover? It goes past monetary earnings and directly into participation and know-how that will go with these team members throughout their careers. Engaging team members starts with recruiting the right workers and providing an employee value proposition that’s in line with your brand’s overall identity. Regardless, if you have a workforce retention concern, providing more essential compensation package and monetary benefits isn’t the most effective way to curtail the issue. It’s an important aspect of team member retention, but it’s only one part of the solution. Retention is as much a problem of culture as it is of compensation. Consider the opportunities you can provide employees for career growth and development.

Paradise Activity Company has been in business for over a decade and has a proven track record of increased guest satisfaction scores. Remember, you are only as successful as your happiest and most delighted guest. Paradise Activity Company has developed and implemented guest satisfaction and hospitality training modules delivered by our senior management and front-line Activity Managers that have proven to raise scores. In addition, the above-mentioned consulting campaigns of social media interaction, talent recruitment and retention all have a crucial part to play in guest satisfaction. We can show you the way to success.

They say it takes money to make money. For many, this strategy runs deep, but for the innovative minds out there, like the ones at Paradise Activity Company, there are ways to be cost effective and still be revenue driven. We have years of cost analysis for hotel, timeshare, and resort activities that have proven to be cost efficient, revenue generating and create an experience-based activity that is successful in all areas.